Team Lead IT Service Desk (f/m/d)

We are growing and looking for a team lead with solid Linux experience. Alongside technically exciting customer topics, you can expect a diverse range of responsibilities with plenty of room to grow. We look forward to getting to know you.

Your tasks & topics

• Technical and organizational leadership as well as further development of the "IT Service Desk" team
• Organizing day-to-day operations, including task and resource planning
• Coordinating requests from our business customers, involving internal teams from the Cloud, Security and Managed Kubernetes areas where needed
• Structuring and managing processes and workflows within the team
• Supporting the development of customer solutions and system architectures for our cloud and Kubernetes environments
• Playing an active role in the continuous improvement of our service quality and teamwork
• There is no classic shift model here: on-call duty is voluntary and paid

What you bring to the table

• Experience leading teams and projects in an IT operations environment
• Many years of hands-on practice in IT operations and service environments, ideally around cloud and Kubernetes infrastructures
• Familiarity with standard IT service management processes as well as with ticket-based service desk and IT monitoring software
• Strong organizational and communication skills
• A confident manner when dealing with customers and internal stakeholders
• Independent, structured work with an eye for people, priorities and processes
• Business-fluent German (C1) and at least very good English skills

What sets you apart

• Know-how in effective team organization and continuous process optimization
• Enjoyment of cooperative leadership and collegial collaboration
• A good sense for people, situations and customer requirements
• Team spirit, a hands-on mentality and enjoyment of shaping things
• Quality and reliability are a given for you

What to expect

• Choose the working model that fits you: flextime, mobile working, or 100% remote
• Workation: the option, by arrangement, to work from other EU countries for a certain period
• Attractive salary model
• Intensive onboarding phase with personal mentoring
• If overtime occurs, it is compensated with time off
• Option of paid on-call duty
• Work in small teams of no more than 8 people
• Individual customer projects & few standard products
• Latest technologies as well as proven solutions
• Training opportunities (external & internal)
• Heavily subsidized Urban Sports Club membership, company pension scheme (BAV) & capital-forming benefits (VWL)
• Discounted Deutschlandticket
• Team and company events
• Colleagues and managers with a passion for IT
• An office in the heart of Cologne
• and much more

What we offer you

Our application process

Your contact person

Please feel free to contact us with any questions you may have about DG-i, the application process, and our job openings:

Katrin Portmann

Human Resources

+49 221-12095203
career@dg-i.net

Technologies

A small excerpt from the technologies we use. We are always careful to choose the best tool for the task at hand, without being dogmatic. We are excited about new technologies and always evaluate them based on their specific benefits for us and our customers.